- How do I know this site is " Secure "?
- How do I see my " Account History "?
- Can I Change Crystal Colors?
- When is my " Charge Card charged "?
- How do I Check an " Order "?
- Can I have Crystals put on other items?
- What are " Customer Support Hours "?
- Can I order Readers in a Different Strength?
- ERROR Messages at Checkout?
- Do you offer " Gift Wrapping "?
- How soon can I get my Order?
- How do I become a " Member "?
- How do I get " Members Promo Codes "?
- I lost my " Password ", What do I do?
- I didn't get a " Pay Pal Payment Transaction" only an order confirmation.
- Will I get Promotional emails?
- Can I keep my " Shopping Cart " for later?
- Do you have a " Telephone Number "?
- How do I Track my Shipment?
- Swarovski Crystal Lifetime Guarantee
- Cleaning my items?
- Shipping Fees
- Do you ship Internationally? -- YES!
- What are your Shipping Charges and Policies?
JCBling Girls Club Frequently Asked Questions
- Do you have and AFFILIATE JOIN program?
JCBling Girls Club Guarantee
How do I know this site is secure?
JCBling protects credit card information in several ways: the information is encrypted; the information is hidden in Store Administration. JCBling.com uses SSL (Secure Sockets Layer) that provides security in transferring data over the Internet.
Read More about JCBling Privacy Policies.
When is my " Charge Card charged "?
Anything customer ordered is always charged to a charge card at the time of transaction. Airfares, Hotels, Wedding Cakes. Each Jimmy Crystal item is made to your specifications. Yes, your charge card is charged at time of purchase.
How do I become a "Member"?
Click on " Member Join " at the top of the screen. Then, the next time that you visit the store and log in, you will have access to the members-only features and products. Be sure to write down the Promo Codes to be used at checkout to save up to 20% off.
I lost my " Password ", What do I do?
To receive your password via e-mail, please provide your name and e-mail address. Use the information you provided when setting up your account. Go to Lost my Password!!
How do I check on an "Order"?
Membership is required to view an order online. You received an email with a "Confirmation Number ". Go to " Account History ".
How do I see my "Account History"?
Membership is required to view all orders you have placed. The list shows the invoice date, activity (credit, sale), invoice number, confirmation number, invoice total and status (ordered, shipped, etc.). Go to Customer Service and click on " Account History ".
Why do I get ERROR Messages?
If you are trying to check out and you receive an error message, 99% of the time, it is s problem with how the data was entered. The most common mistake is not using the right expiration date of the charge card.
Try the following steps. Recheck Expiration Date and Recheck Security Code and Retry. Also, you should review ---
1.) Go to " Account History ". Check the following information. The Name, Address, City, State, and Zip, must be the same
as the information on the Charge Card. You can change the shipping address at Checkout.
2.) If you are still having a problem, it could be a problem with your information on our site and what is on file with your credit card
company. Please Contact your card company for verification.
3.) We will not be able to help you, until you have completed steps 1 & 2.
4.) If you have verified everything is correct and you still are having a problem, Contact Us.
Payment Transaction solution.
If you did not get a "Payment Transaction Confirmation from Paypal, and JCBling, it is possible, the Transaction did not complete.
Please review our next screen, to make sure you completed 1 of the 3 steps. See " Payment Transaction Solution "
How do I Track my Shipment?
Go to www.USPS.com and enter Tracking Number.
Can I keep my "Shopping Cart" for later?
The cart is "remembered" by placing a cookie on the customer's computer. This cookie is only used to manage the customer's shopping cart. The cookie will be good 2 weeks, and will expire after that time. This allows you to retain information in your cart.
Click on " Shopping Cart " at the top of the page, to see if your shopping cart is still there since your last visit.
How do I get "Members Promo Codes"?
Member promotion codes, allow our customers who enter the correct code (supplied by JCBling.com) to receive a predefined discount off the entire order. Go to the link at the top of the page and click on " Member Login " or the last link on the left under "Exclusive Members Only "
What are "Customer Support" Hours "?
Office hours: 10:00 AM until 7:00 PM CDT
Saturdays : 10:00 AM until 2:00 PM CDT
Closed : Sunday & Holidays.
Do you have a "Customer Support Telephone Number"?
Customer Support 870-426-4526 Fax 870-426-3284
Will I get Promotional emails?
Yes, you will recieve Approx. 1 email a month. You can "unsubscribe" on the hyperlink contained in the first promotional email we send you. You will not recieve any further Promotional emails, however, your email address is still kept on file for communications regarding past or future orders, placed in this store. Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. If this is the first time to our store, and you do not wish to purchase, but would like our Newsletter, please fill out the "JCBling Newsletter" form to the left of the page.
Do you offer "Gift Wrapping"?
Only during Special Holidays. This allows the customer to send items purchased as gifts. You will be prompted for a separate ship-to address and a personal message to be included with the gift when checking out. If you have a special request, contact us.
Product Guarantee
We offer a 10 day full replacement guarantee on all Custom Ordered Jimmy Crystal Products ordered thru our "Shopping Cart" on this site. If your order is damaged in materials and/or workmanship you may return it in new condition and in its original packaging for a prompt replacement. Excludes original and return shipping charges. **Applies to domestic US purchases only.
All items are custom ordered!! Even if you enter "as is" in the "Enter Crystal Color" field. The item is custom made for you and cannot be returned or exchanged. Please verify your receipt, upon purchase, to verify everything is correct. Crystal colors, Strengths, Style numbers etc. If we have sent you the wrong product, we will make every effort to correct the issue.
Lifetime Guarantee
The Swarovski Crystals only are Guaranteed for the life of the product. Should a crystal fall off or become damaged, simply contact us and we will offer you 2 options. 1.) We will send you replacement crystals with instructions for gluing. 2.) Return to Jimmy Crystal for crystal replacement and a small fee of $10.00 for return shipping is required. The product will be repaired and shipped back, just like new!
Caution: Any alteration by an Optometrist or any other means, voids the product and crystal warranties.
Watches, clocks, phones and other related products have a 10 day fully replacement guarantee. Please inspect your item upon delivery and notify immediately should the product not function properly. A Return Authorization Number will be sent immediately to your provided email address, for shipment to the manufacturer. excludes original and return shipping charges. **Applies to domestic US purchases only. Jimmy Crystal is known for Better Priced Eyewear & Accessories made exclusively with Swarovski Crystals. Design, workmanship and quality, create these works of art.
Colors Can I Change the crystal colors?
Yes!!! Any item in our store may be custom designed by you. Simply choose the style number and enter the crystal color desired.
Caution: We have made every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see depends on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. If you need assistance in choices of colors, or recommendations, before purchasing, Contact Us.
How soon can I get my order?
3 to 5 weeks is the normal delivery time. Each order is custom made to fit your specifications. Please allow an additional week for orders placed during a holiday season, such as Christmas or Valentines day. All products are custom ordered and cannot be canceled.
Can I order Reading Glasses in a Different Strength?
Reading glasses are available in common strengths of 150, 200, & 250. Some reading glasses are available in strengths from 100 to 400. The Drop Down menu specifies the only strength available for each style..
Can I have an Optometrist put in my on Strength.
Yes...!!! Certain styles can be modified by a Qualified Optometrist. Only the styles on these 2 links are recommended for modifications. Reading Glasses for Optical RX. ......... Sunglasses for Optical RX.
Can I have Crystals put on other items?
Yes!!! Contact us and we will make the arrangements for you. We have customers that order their company logo in Crystals for their cell phone covers. Others, like to be a little more dramatic and crystallize their laptops. Contact Us thru Customer Service above.
How Do I Clean my items?
Since each item is custom made and every crystal is hand placed, use a soft dry cloth and gently wipe.
Never submerge in water, Its that simple!. I always put my glasses back in their case when not in use. I have found this protects the crystals and the lenses.
What are the Shipping Charges?
Shipping inside the U.S.A. is Free.
International Shipping requires special handling. Please go to "International Shipping for Details."
We Currently only ship to Canada and Europe
God provides the food for the bird.....He does not place it in its nest.
JCBling™ All Rights Reserved. JCBling™ and JCBling Girls Club™ are Trademarks of JCBling™.
Copyright © 2010 JCBling Customized Online by You and for You.
